jays9 Terms & Conditions

In this document, "jays9", "we", and "our" refer to the authority operating the jays9 platform. "User", "you", and "your" refer to any person registered on or using this platform. "Platform" refers to the website at https://jays9.lat and all services available on it.

These Terms & Conditions apply to users in Bangladesh. The platform provides online gaming services for entertainment purposes. Users are solely responsible for complying with their local laws.

To open an account on jays9 and use the platform's services, the following conditions must be met:

• You must be at least 21 years of age.
• Each person may create only one account. If multiple accounts are identified under the same person, they will be closed and the associated balances may be forfeited.
• All information provided during account registration must be truthful, complete, and up to date.
• Account login credentials must be kept strictly confidential. Allowing third parties to use your account is prohibited.
• Any unauthorised access to your account must be reported to our support team immediately.

We reserve the right to verify any registration request and, where necessary, to request additional identity documents.

jays9 processes transactions through Bangladesh's popular mobile banking services. The key payment terms are outlined below:

• Accepted payment methods: bKash, Nagad, and Rocket.
• Minimum deposit: ৳300 for each method.
• Minimum withdrawal: ৳800.
• Typical withdrawal time: 5 to 30 minutes.
• Account verification (KYC) must be completed before a withdrawal request can be processed.
• The mobile number provided during a transaction must match the information registered on the account.
• We reserve the right to suspend or cancel any transaction identified as suspicious or fraudulent.
• If a withdrawal request takes longer than expected to process, please contact our support team.

New members at jays9 can enjoy an attractive welcome bonus. The full terms relating to bonuses are described below:

4.1 Welcome Bonus

• 150% bonus on the first deposit, up to a maximum of ৳15,000.
• Example: deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500.
• Example: deposit ৳22,000 and the bonus is ৳15,000 (maximum cap), giving a total balance of ৳37,000.

4.2 Wagering Requirements

• A 20x wagering requirement applies to the bonus amount.
• Wagering is calculated on the bonus amount only, not on the deposit.
• Example: ৳1,500 bonus × 20 = a total of ৳30,000 must be wagered before any bonus winnings can be withdrawn.
• The bonus balance cannot be withdrawn before the wagering requirement is fulfilled.

4.3 General Bonus Policy

• Each bonus offer has its own validity period — once expired, the bonus is cancelled.
• Multiple bonuses cannot be used at the same time unless specifically permitted.
• Any attempt to claim bonuses fraudulently will result in account suspension.
• jays9 reserves the right to change the terms of any bonus offer.

jays9 has three VIP tiers for loyal players. Through regular play you can advance to a higher tier:

• Bronze: up to 0.4% cashback per week.
• Silver: up to 0.8% cashback per week.
• Gold: up to 1.2% cashback per week plus additional benefits.

The authority reserves the right to change the value and terms of VIP benefits. Wagering requirements may also apply to cashback.

jays9 is firmly committed to responsible gaming. Online gaming is a form of entertainment — it is not a source of income. Our advice to players:

• Always bet within your means.
• Set a daily or weekly budget for gaming.
• Do not chase losses by placing more bets.
• If you feel you are losing control over your gaming, please contact us.

We offer self-exclusion, deposit limit setting, and temporary account suspension. For more information, please visit our Responsible Gaming page.

If you have any dispute or complaint, please contact our support team first. We aim to resolve all complaints sincerely and as quickly as possible.

• Live Chat: 24/7 direct support.
• Email: [email protected]
• After a complaint is submitted, we will get back to you as quickly as we reasonably can.
• If a dispute cannot be resolved through our team, both parties will attempt to reach a resolution through mutual discussion.

All content on the jays9 platform — logos, designs, text, graphics, software, and other elements — is entirely owned by jays9 and protected by intellectual property law.

• Copying, distributing, or using any platform content for commercial purposes without prior permission is prohibited.
• Platform content may be used for personal, non-commercial purposes.

To the fullest extent permitted by applicable law, jays9 accepts no liability for the following:

• Any loss caused by internet connection issues or device faults.
• Loss caused by the actions of third parties.
• Missed opportunities due to temporary unavailability of the platform.
• Loss caused by the user's own mistakes or negligence.

However, we are committed to taking appropriate action in cases where we are directly at fault towards a user.

jays9 reserves the right to change, amend, or update these Terms & Conditions at any time. Updated terms will take effect as soon as they are published.

• For significant changes, we will try to notify users via their account or by email.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• You are advised to check this page regularly to stay informed of the latest terms.

In addition to these Terms & Conditions, the following policies also apply to use of the jays9 platform:

• Privacy Policy — how your personal information is stored and used.
• Responsible Gaming Policy — healthy gaming habits and support information.
• Frequently Asked Questions (FAQ) — answers to common questions.

All of these policies together form part of jays9's overall user agreement.