jays9's Privacy Policy —
Your Information Is Our Responsibility
Learn exactly how your personal information is collected, stored, and protected — with complete transparency.
jays9 is a safe and reliable online entertainment platform for players in Bangladesh. We believe protecting the privacy of your personal information is not just a legal obligation — it is our ethical commitment.
This privacy policy explains how jays9 collects your information, the purposes for which it is used, who it may be shared with, and what your rights are. By using our website, you consent to the terms of this policy.
If this policy changes, we will update the revision date and, for significant changes, will make every effort to notify you proactively. We recommend that you revisit this page regularly.
1 What Information We Collect
jays9 collects only the information that is necessary to operate the platform, ensure security, and provide you with the best possible service.
1.1 Information You Provide Directly
Information you personally provide during account registration and use:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID number or passport details (for KYC verification)
- Payment method details (bKash, Nagad, Rocket numbers)
- Address and other contact details
1.2 Automatically Collected Information
When you use our platform, the following is collected automatically:
- IP address and device identification details
- Browser type, language, and version
- Operating system information
- Site usage logs: which pages you visited, how long you stayed, what you clicked
- Information from cookies and similar technologies (see Section 8 for details)
1.3 Transaction-Related Information
Information collected during financial transactions:
- Deposit and withdrawal amounts and timestamps
- Payment method type
- Transaction reference numbers and status
- Gaming activity and betting history
2 How We Use Your Information
jays9 uses collected information only for the following legitimate purposes:
2.1 Service Operations
- Creating and managing your account
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Managing VIP and loyalty programs
- Providing customer support
2.2 Security and Verification
- Verifying your age and identity (KYC process)
- Preventing fraud and money laundering
- Protecting accounts and preventing unauthorized access
- Identifying and resolving technical issues
2.3 Service Improvement
- Improving the user experience on the platform
- Planning new games and features
- Personalizing content according to user preferences
- Producing analysis and statistics (in anonymized form)
2.4 Communications
- Sending important account-related notifications
- Promotional messages — with your consent
- Informing you of changes to policies or services
- Responding to customer support inquiries
3 Sharing Information with Third Parties
jays9 never sells your personal information. Information may be shared with third parties only in the limited and specific circumstances described below:
3.1 Service Provider Partners
Only the information necessary to deliver services is shared with payment processors (such as bKash, Nagad, and Rocket), technology infrastructure providers, and game software developers. These partners are required to follow our instructions and may not use the information for any other purpose.
3.2 Legal Obligations
Information may be disclosed in response to a valid order from a court or competent authority, where required to prevent money laundering or fraud, or where legally necessary to protect the rights of the platform or its users.
3.3 With Your Consent
Outside the circumstances described above, your personal information will not be disclosed to any third party without your explicit prior consent.
4 Data Security Measures
jays9 applies industry-standard technical and organizational measures to keep your information secure.
4.1 Technical Security
- SSL/TLS encryption: all data between your browser and our servers is encrypted
- Stored data encryption: sensitive information stored in databases is encrypted
- Firewalls and intrusion detection systems are active
- Regular security audits and vulnerability assessments are conducted
- Two-Factor Authentication is supported
4.2 Organizational Security
- Only authorized staff have access to sensitive information
- All staff are bound by confidentiality agreements
- Regular data protection training is provided
- A rapid-response procedure for data breaches is in place
5 Data Retention
5.1 General Retention Policy
jays9 retains your information only for as long as necessary to provide the service or to meet legal obligations. Your information is retained for the duration that your account remains active.
5.2 After Account Closure
Even after an account is closed or deleted, certain information may be retained for the period required by applicable law, for the purposes of financial auditing, legal accountability, and fraud prevention. Once that period ends, the information is securely deleted or anonymized.
5.3 Data Deletion Requests
Within the limits of legal obligations, you may request deletion of your personal information by sending a written request to [email protected]. We will consider this request within a reasonable time and inform you of our decision.
6 Your Rights Regarding Your Information
jays9 respects your rights over your information. You may exercise the following rights at any time:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any information we hold about you that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information, subject to legal obligations.
Right to Object
You have the right to object to marketing communications or certain types of data processing.
Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be temporarily restricted.
Right to Data Portability
You have the right to receive the information you have provided in a structured, machine-readable format.
7 Protection of Minors
Age Restriction
jays9 is operated for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during the registration process.
If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the collected information. Parents and guardians are urged to remain vigilant and to contact [email protected] if needed.
8 Cookies and Tracking Technologies
8.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. jays9 uses cookies for the following purposes:
- Essential cookies: maintaining login sessions, ensuring security, and running the core functions of the platform
- Functionality cookies: remembering your preferences (language, settings)
- Analytics cookies: understanding site usage and improving the service
8.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some core functions of the platform. Cookie management varies by browser — refer to your browser's help section for details.
9 International Data Transfers
9.1 International Servers
jays9's servers may be located in various countries. Even if your information is stored or processed outside Bangladesh, we ensure that the same standard of protection described in this policy applies.
9.2 Security Guarantees
For international transfers, we comply with applicable data protection regulations and ensure through contractual safeguards that third-party processors maintain an equivalent level of protection.
10 Policy Changes and Updates
10.1 Notice of Changes
jays9 reserves the right to update this privacy policy at any time. Before changes take effect, we will send a notification to your registered email and update the "Last Updated" date at the top of the page.
If you continue using the platform after any changes, it will be assumed that you have agreed to the updated policy. Therefore, when you receive a change notification, please read the new policy carefully.
10.2 Archive
To view previous versions of the Privacy Policy, contact us at [email protected]. We keep previous versions for a reasonable period.
11 Contact Us
Privacy-Related Questions or Complaints
Contact us for any questions, clarifications, or concerns regarding this Privacy Policy:
We try to respond to your message as quickly as possible and take every privacy-related complaint seriously.
Read our other policies to learn more: